A website can look fine while enquiries are going missing. An update can break the estimate form without changing the homepage at all. Website care means checking that the jobs your site does for the business still work after the site changes.

Start with the customer’s next step

Write down the three things people most often come to your site to do. For a bakery, that might mean checking hours, finding the storefront and placing a special order. Use a real phone and run through each task. Send one clearly marked test enquiry and check where it arrives. That gives you a baseline for future updates.

Agree on what happens when something breaks

A care plan should say who checks updates, where backups live and who you contact when a booking or enquiry fails. Ask what regular care covers and what would count as a separate project. At Lumos, we look at your site and put the scope and costs in writing before you decide. Tell us what you rely on, even if you are unsure which part needs attention.

What a monthly check can catch

Picture a landscaper who uses a quote form to ask for the address, yard size, and a few photos. After a routine update, the form still says “Thanks,” but the attachments never reach the inbox. A monthly review that only checks whether the homepage loads misses that entirely. A task-based check sends a marked enquiry with an attachment, verifies the inbox, and confirms that the confirmation tells the customer what happens next.

  • Keep a short list of the pages and jobs that bring in business. Include any outside booking, payment, or email tools that make those jobs work.
  • Agree on a maintenance window and record when the last update and recovery check happened.
  • Ask for a plain-language record of what changed, what was tested, and what still needs a decision.

A useful monthly summary might say that the quote form passed on phone and desktop, the site backup was checked, and the photo upload limit still needs an owner decision. That gives a busy owner enough detail to act without having to read a list of software version numbers. If customers are reporting an issue already, bring a page address and one example of what they tried. That often tells us more than a broad request to “make the site better.”